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CRM Software solutions for businesses | UAE Integrators.


Customer Relationship Management (CRM) is a system for managing a company’s interactions with current and future customers. It involves using technology to organize, automate and synchronize sales, marketing, customer service, and technical support.



Marketing and Customer Service


Customer relationship management systems track and measure marketing campaigns over multiple networks. These systems can track customer analysis by customer clicks and sales. Places where CRM is used include call centers, social media, direct mail, data storage files, banks, and customer data queries. It helps you to find customer's profile as well.


CRM in customer contact centers



CRM systems are customer relationship management platforms. It is a platform for progressing the payments and other related query management. Their goal is to track, record, store in databases, and then data mine the information in a way that increases customer relations.



Appointments


CRM software programs can automatically synchronize suitable appointment dates, times, and methods for customer contact. Once appointments are saved in a systems calendar the systems calendar will remember. Then, later retrieve the appointment and send a represented message for action.

CRM in B2B market


The modern environment requires one business to interact with another via the web. According to a Sweeney Group definition, CRM is “all the tools, technologies and procedures to manage, improve, or facilitate sales, support and related interactions with customers, prospects, and business partners throughout the enterprise”. It assumes that CRM is involved in every B2B transaction.

Selecting a CRM program means finding the software that fits the company’s needs. CRM software comes with many features and tools, and despite the fact that many of CRM products offer similar feature sets, there are some unique tools in each one. Programs can be divided into categories by several criteria. Features mean how well it integrates with other applications (ex. Outlook, Gmail, iCall etc.) and how accessible information is. It covers everything from calendar alerts and to-do lists to mobile access and synchronization capabilities. Contact information ranking outlines the program’s ability to store specific information for each contact. Business world is fast-paced, so managers need to be able to access customer’s information quickly. Sales and marketing tools designed to help and maintain current clients and gain new ones. Most importantly this tools help find campaigns with positive ROI and those that are not performed.



Key Benefits


  • • Streamlines lead-to-cash processes.

  • • Elevates productivity across the organization with a 360-degree view of your customers.

  • • Improves sales performance through forecasting, upsell and commission management.

  • • Manage global sales and services organizations.



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    Browse our selection or Email us at info@ufcomm.com or Call us at 04-2668861 for Expert Solution